Customer Experience Management Done Right
Only a few businesses will succeed by having the lowest price, so most will need a strategy that includes customer services.
Let Us Help You Build & Develop Your Organisation
Who We Are
We pride ourselves with always providing our clients with the most
comprehensive and integrated Customer Experience and Quality Management solutions.
Our strong cross functional expertise allows us to be a one-stop-shop for all our customer's
integrated consulting, transformation and L&D needs.
We help solve our clients’ problems through
- Consulting
- Learning & Development Solutions
- Awards Management and Preparation
- Corporate Speaking Engagements
Since 2013, KCA Consultants operates throughout the GCC as a
local onshore Dubai DED registered and VAT registered business, not a free zone entity.
We stand for
Strategy | Service | Quality | Development
Our Approach
Holistic
- Cross-functional and integrative customer-centric strategy
- Facilitate an environment of mutual benefit
and development - Enhance internal and external customer experience
and collaboration
Enabling
- Knowledge transfer for sustainability
- Collaborate and work together with clients' stakeholders
- Prepare and make clients independent from costly
external consulting resources
Relationship
- Collaborations based on transparency and trust
What We Do
CX Awareness & Trainings
Building Awareness & Interest
for CX within your Organization
CX Trainings & Development
CXPA Recognized Training Provider (RTP)
- CCXP Exam Prep Courses & Masterclasses
- CX Trainings
- CX Development Hubs
- CX Center of Excellence Setup
HR Consultancy / Training Development
- Quality Management
- Project Management
- Strategy Management
- Learning & Development Programs
Speaker Engagements
- IP Development
- Workshops
- Innovation Labs
Consulting
Defining CX Strategies &
Implementing CX Structures
Strategy & Structure
- CX and Operational Diagnostics & Maturity Assessments
- CX Strategy Development & Consulting
- Target Operating Models (TOM)
- Oversight and Governance Structures
- KPI and Measurement System
Addressing Specific CX
Components & Problems
Customer Understanding
- VOC and Survey Structures
- Customer and Market Insights
- Persona and Portfolio Analytics and Structuring
- CLV and Churn Management
Processes & Touchpoints
- Journey Mapping
- Integrated Omni-Channel and Touchpoint Design & Improvements
- CX Process Design and Improvements
- Next Best Action (NBA) Models
- Government Models and Excellence Model Frameworks
Integration
Integration and Support Service
Technology
- CX Technology Advisory
- CRM/VOC Systems
- Digital Services Development and Improvements
- ITSM Evaluations and System Improvements
Resources
- Resourcing & Staffing
- Interim Management
Second Level Support & Outsourcing
- BPO
- Contact Center Services
- Shared Services
- ITSM
- AI & Robotics
- Digital Transformation and Services
- Intragroup Integration and Development
Awards
Supporting with Awards Ceremonies
Award Services
- Award Submission Preparation
- Reviews, Assessments & Mock Audits
- Framework Consulting
- Award Judging
Drop Us A Line
Contact us for anything you want to know! We are happy to answer any question you have as quickly as possible.
Or, if this is super urgent, call us on +971558946399.